Privacy Policy

Effective Date: October 2025

This Privacy Policy explains how SaleFunder Operations Pty Ltd Trading as Riverstone Shared Services and its related entities, including SaleFunder, Loan Funder, and Agency Settlements (together, “we”, “us”, or “our”), collect, hold, use, and disclose your personal information.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act).

1. What This Policy Covers

This policy describes:

  • How we collect, store, and use your personal information.
  • How and why we share data with our group companies, service providers, and third parties such as Equifax and PEXA.
  • How you can access or correct your information.
  • How to make a complaint about our handling of your personal information.

You may request a copy of this policy or access to your personal information by contacting us at support@agencyportal.com.au

2. Information We Collect

We may collect the following personal information in connection with your use of our services or websites:

  • Identification and Contact Information: full name, address, phone number, email, date of birth, and other verification details such as driver’s licence, passport, or Medicare number.
  • Financial and Credit Information: bank account details, income, liabilities, transaction history, and credit information (including credit score, repayment history, and credit eligibility).
  • Employment Information: employer name, contact details, and employment status.
  • Transactional Information: records of services used, repayments made, and correspondence with us.
  • Website and Device Data: IP address, browser type, operating system, pages visited, usage analytics, and cookies.
  • AML/KYC Verification Data: information required by law to verify your identity and assess risk.
  • Communications Data: inquiries, complaints, or feedback submitted to us.

You may contact us anonymously or use a pseudonym, but in most cases we are required by law to verify your identity before providing services.

3. How We Collect Information

We collect information directly from you when you:

  • Apply for a service or loan.
  • Create an account, complete forms, or communicate with us.
  • Use our websites or digital platforms.

We may also collect information from:

  • Our group companies (SaleFunder, Loan Funder, Agency Settlements).
  • Third-party partners such as Equifax and PEXA.
  • Public sources (e.g. ASIC or ABN registers).
  • Credit reporting bodies and data providers.
  • Merchants, real estate agencies, or referrers who act on your behalf.

Where we collect information from third parties, we will take reasonable steps to ensure you are informed about the collection and its purpose.

4. How We Use Your Information

We use your personal information to:

  • Assess your eligibility and creditworthiness for finance or related services.
  • Verify your identity in compliance with AML/CTF laws.
  • Manage your accounts, repayments, settlements, or commissions.
  • Communicate with you about applications, status updates, or customer support.
  • Provide our products and services through partners such as Equifax and PEXA.
  • Comply with regulatory and legal obligations.
  • Conduct analytics and improve our services.
  • Carry out direct marketing (you may opt out at any time).
  • Detect and prevent fraud or misuse of services.

We may combine data we hold about you with data from credit agencies or other sources to improve our services or manage debt recovery.

5. Disclosure of Information

We may share your information with:

  • Our group of companies: including SaleFunder, Loan Funder, and Agency Settlements, to deliver connected services and streamline customer experience.
  • Third-party partners and service providers: including Equifax (credit and identity verification), PEXA (settlement network), AML/KYC providers, IT and cloud hosting partners, and payment processors.
  • Regulators and authorities: including AUSTRAC, ASIC, or law enforcement where required by law.
  • Debt collection or financing partners: to manage overdue accounts or assign receivables.
  • Credit reporting bodies: for credit checks and account management (see section below).
  • Marketing or analytics providers: who help us deliver relevant communications and improve our platforms.

We do not sell your personal information.

Due to cloud infrastructure, some information may be stored or processed overseas. We take all reasonable steps to ensure any overseas recipients comply with Australian privacy standards.

6. Credit Information

When you apply for finance, we may:

  • Obtain credit information and credit scores from credit reporting bodies such as Equifax Pty Ltd.
  • Share information about your credit application, repayment history, and any defaults or serious credit infringements.
  • Use this information to assess your application, manage your account, and comply with regulatory obligations.

You may contact credit reporting bodies directly to request access, correction, or to opt out of pre-screening for marketing offers.

7. Cookies and Website Tracking

We use cookies and similar technologies to improve your experience and understand how our website is used.
Cookies help us:

  • Recognise returning visitors.
  • Track and report website usage and performance.
  • Customise content and advertising.
  • Enhance security and prevent fraud.

You can control or disable cookies in your browser settings. Some website features may not function properly if cookies are disabled.

8. Data Security and Storage

We protect your personal information using physical, electronic, and procedural safeguards. All staff are trained on privacy obligations and secure data handling.

Your data may be stored electronically on secure servers located in Australia or other jurisdictions. We retain information only for as long as necessary to meet business, legal, or regulatory requirements.

9. Access and Correction

You have the right to access and request correction of your personal information.
Requests can be made by contacting our Privacy Officer at [Insert Email].

We may refuse access where permitted by law (for example, if disclosure would breach confidentiality or legal privilege).

10. Marketing and Communications

We may contact you with information about our products, services, or partner offerings.

You can opt out at any time by clicking “unsubscribe” in an email or contacting us directly.

11. Making a Complaint

If you have a concern or complaint about how we have handled your personal information, please contact:

Privacy Officer
Riverstone Partners
Email: support@agencyportal.com.au.
Address: Po Box 409 Alexandria NSW 1435

We will acknowledge your complaint within 7 days and aim to resolve it within 21 days.

If you are not satisfied with our response, you can contact:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

If your complaint relates to a financial service, you may also contact:

Australian Financial Complaints Authority (AFCA)

Website: www.afca.org.au
Phone: 1800 931 678

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. The updated version will be available on our websites with the “Effective Date” shown above.