Frequently Asked Questions

What is Agency Settlements?

Agency Settlements is a secure, compliant platform that handles buyer deposits and agency commissions. 

How does it benefit my real estate agency?

  • Reduced need for sales trust account saving on compliance and audit costs

  • Faster commission disbursement at settlement

  • Fully AML/CTF compliant and ready to work with your AML plan

  • Reduced admin and reconciliation tasks

  • Greater security for buyers and vendors

Who holds the deposit funds?

Funds are held securely in a registered law practice trust account and made avaliable directly to PEXA.

Can my agency still get paid at settlement?

Yes, commissions are disbursed automatically at settlement based on your instructions.

Does this work with all conveyancers and banks?

Yes. We work with all conveyancers and PEXA-integrated settlement parties nationally.

Is my deposit safe?

Yes. Funds are held securely in a regulated trust account managed by a licensed legal practice or paid directly into the PEXA Source account.

How does this benefit me as a seller?

  • Secure deposit handling

  • Faster settlement process

  • Confidence in knowing your deposit is managed by a registered law firm

How do I pay the deposit?

  • You’ll receive a secure payment link or QR code on your agents phone to scan, deposit instructions with account details to pay via PayTo or BPAY verified and monitored by our platform.

What happens if a settlement is delayed or cancelled?
      Funds remain in trust and can be returned or redirected based on instructions
Can I confirm the deposit has been received?

Yes. We notify all parties—agent, vendor, and conveyancer—once the deposit is received.

Who can I contact if I have a question about my deposit?

Our support team is available to answer any questions and can liaise with your agent or conveyancer directly.

Can Agency Settlements hold my deposit in a interest bearing term deposit bank account?

Yes, simple update your sales contract or get consent from both parties and we can create an interest bearing term deposit with interest earned split 50/50 between buyer and seller.